“2016 will be the year of conversational commerce.” With these very words Chris Messina, Developer Experience Lead at Uber, introduced in 2015 the idea of conversational commerce as the main trend of customer-facing apps. Today, with the chatbot mania in full swing, it is time to review this topic.
Conversational Commerce - A New Paradigm For The Customer Experience
Posted by
Marbel under Technology
From http://blog.neosperience.com 3061 days ago
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