BizSugar.com › Technology › Deskero Review – An Elegant Help Desk Solution

Deskero’s help desk solution is easy to implement and easy to use. Feedback widgets can be integrated into existing websites and configured with zero help required from internal IT support channels, and visual reports can be generated automatically using Deskero’s pre-made templates. Basic actions can be completed in one click, shaving precious minutes off the time it takes agents to respond to each customer query or complaint.

Speaking of customer queries, Deskero’s multi-channel social media integrations encourage customer communication and take engagement to an entirely new level. By bringing messages from Twitter, LinkedIn, Facebook, and other social networks together with traditional email and telephone messages, businesses are able to expand the number of customers they reach and increase the volume of support tickets they process each day.