BizSugar.com › Technology › Five Best Help Desk Apps That Help You Serve Customers Better

That customer service can be a key differentiator between you and your customer is an accepted truism for most small businesses and organizations. However, customer service is a difficult task in today’s hyper-connected world. This is because mistakes made by your help desk team are amplified through social media and can easily translate into bad rep with amazing speed. Added to this complexity are the clutter of devices and modes used by consumers to connect with your company. The data points for decisions used by your help desk team are, thus, multiplied.