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Frank Klein of Relativity Business Technology Solutions talks in this video about what he calls "the technology gap and small business" when it comes to competing globally. But, in fact, Web 2.0, Frank's main focus in the video, has only improved the cost effectiveness of small business in the global market. Be sure to watch the rest of Frank's insights including the need to transform your business into a "learning organization" in order to make your company's use of technology as cost effective as possible.