The Importance of Telephone Etiquette

Posted by sonasathish under Technology
From http://www.tech2date.com 5017 days ago

You’ve spent a lot of money on business telephone systems, but that doesn’t mean that your staff are using them effectively. Telephone manners and etiquette are important parts of customer service and can solve or create numerous problems for your business.

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Comments

Written by businessavante
5017 days ago

Hi Sathish,

I'd add that for outgoing calls it's equally important to ID your business, yourself, and the reason for the call right away. One of the most annoying things telemarketers do is start right out asking questions: is this Mr. So-&-so? Then they deliver their scripted pitch w/o ever identifying who's calling in the 1st place. If they don't stop I hit the "tone" button followed by * or #.

businessavante (Duncan)

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Written by Adam_Gottlieb
5017 days ago

There's so much emphasis on social media etiquette these days, that some people seem to be forgetting the good "old fashioned" forms of business communication. Thanks for the reminder!

Adam

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