You’ve spent a lot of money on business telephone systems, but that doesn’t mean that your staff are using them effectively. Telephone manners and etiquette are important parts of customer service and can solve or create numerous problems for your business.
The Importance of Telephone Etiquette
Posted by sonasathish under TechnologyFrom http://www.tech2date.com 5000 days ago
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5000 days ago
I'd add that for outgoing calls it's equally important to ID your business, yourself, and the reason for the call right away. One of the most annoying things telemarketers do is start right out asking questions: is this Mr. So-&-so? Then they deliver their scripted pitch w/o ever identifying who's calling in the 1st place. If they don't stop I hit the "tone" button followed by * or #.
businessavante (Duncan)
5000 days ago
Adam