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Vet clinics are busy places – as a result, callers are often placed on hold. The best way to make the most of your on hold space (and make sure your on hold customers receive the best on hold experience possible) is to create on hold messages for your business. Don’t make the mistake of having radi Read More

Fantastic customer service is vital for business success. However, many companies drop the ball when it comes to offering attentive, high-quality telephone-based customer service. Here are 8 tips for improving your customer service telephone etiquette: Read More

With the launch of the new Facebook Analytics tool (which we will explore further in part 2), everyone is discussing Analytics; however, there is still value in Facebook Insights. Before we go into the new tool, here’s a recap of how your business can use Facebook Insights to your advantage. Read More

Live streaming is transmitting live video footage over the internet to an active audience. Live streaming is available on a number of social media platforms – the most popular being Facebook, Youtube, Twitter and Instagram. Live video marketing is used by some of the biggest brands in the world, in Read More

Deciding which on hold company to go with is an important decision for your business – not only do you want the best services possible, but you also want a company that you will love working with. Read More

5G (which stands for fifth generation) will build on the foundation created by 4G LTE. 5G will allow people to text, call and browse the web as always – but the speed at which data is transferred across the network will dramatically increase. Read More

Heard of VoIP? It stands for ‘Voice over Internet Protocol’, and it works by converting analogue voice calls into digital information delivered over the Internet itself. Like any rising technology, VoIP is subject to circulating myths that aim to discourage people from adapting to new technologies. Read More

When it comes to business, communication between employees, management and employees is crucial. To ensure smooth business operations in the digital age, Unified Communications (UC) have begun to rise.

Not sure why you should unify communications? Here are some of the benefits. Read More

Your brand image is how your customers see your business and your products/services. Your brand image represents the overall identity of your organisation and impacts the way people think about, talk about and interact with your business. To succeed, you brand image needs to be memorable, recognisa Read More

According to media-measurement firm ComScore, Disney’s latest Beauty and the Beast Movie generated nearly 130,000 new online conversations last week. According to the official Beauty and the Beast Twitter, the film is currently number one in the world.

We don’t doubt that most of this success is Read More