Social media is becoming a powerful form of engagement, where consumer can find answers in matters of minutes or even seconds.
Customers are social, business is social. This is exactly why an increasing number of businesses are focusing on integrating social media and customer service by utilizi
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Social Relationship Management (SRM): The Future of Social Enterprise
Posted by kaliawest under ManagementFrom http://www.crmsocialmedia.com 4550 days ago
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