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As sales increase, online retailers are getting more sophisticated with social media and better images, according to the latest installment of the “S Read More

Maybe it's because Google and others have demonstrated there's money to be made at the local level through self-serve, but it seems as if there are Read More

For most sales reps, rapport-building is easier in person than on the telephone. The reason is simple. In human-to-human communications, appearance (facial expressions, body language, semiotics) often communicates as much, or more, than the specific words that are spoken. That's why basic sales training always starts with how to dress, how to give Read More

Lending Club, the Facebook exclusive person-to-person lending service has passed the $1 million mark in loans to Facebook users. It's similar to othe Read More

Online consumers are consistently more receptive to behaviorally targeted ads than to contextual advertising - with behavioral targeting (BT) outperf Read More

Search marketing has become an expensive endeavor. This is especially true if you are in any kind of a competitive industry. Good search engine optim Read More

Most sales reps are trained to ask for referrals when they make the first sale to a customer, typically with a question like: “Do you know anyone els Read More

Now that you know how to get a truly effective customer referral (see my previous post), here's how to make referrals the core of your sales process, Read More

What makes companies perform well? To find this holy grail of management studies, a McKinsey team analyzed upward of 100,000 questionnaires to uncove Read More

IDG News is reporting that Voice over Internet Protocol's biggest weakness--security--is still a major issue with the arrival of a new worm that cre Read More