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14 Key Performance Indicators to Measure Customer Service

Posted by stillwagon428 under Customer Service
From http://smallbiztrends.com 3534 days ago
Made Hot by: bloggerpalooza on March 9, 2015 10:39 am

How do you know if your customer service is living up to customer expectations? The answer is in KPIs, or key performance indicators. Here is a list of different KPIs your business might consider using to measure customer service.

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Written by lyceum
3531 days ago

Do you think the most companies are covering all these KPIs?

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