Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Customer experience is an outcome of an interaction between a customer and an organization across the customer life cycle. It is the total of all their buying “experiences.” It covers all aspects of their relationship, including the shopping and buying process, as well as ongoing interactions. Cust Read More
Visit any customer service blog or attend any customer support conference, and you’ll quickly understand the importance of providing unmatched customer care. Put simply, it’s a key competitive differentiator for businesses today. Read More
Humans are driven by their current states seeking pleasure and avoiding pain. Instant gratification is not a new principle. There has always been an underlying need for instant gratification in a given relevant context.

In the past hotels have been able to rely on delayed gratification Read More

How To Ensure Positive Reviews For Your Business

How To Ensure Positive Reviews For Your Business - http://www.smallbizviewpoints.com Avatar Posted by AngelBiz under Customer Service
From http://www.smallbizviewpoints.com 58 days ago
Made Hot by: blogexpert on February 9, 2020 10:55 am
Having a positive reviews of your business from customers can help build reputation of your business and grow sales through word of mouth. Read More

Do You Know What Your Customers Really Want?

Do You Know What Your Customers Really Want? - https://strellasocialmedia.com Avatar Posted by jghanford under Customer Service
From https://strellasocialmedia.com 68 days ago
Made Hot by: sophia2 on January 29, 2020 11:57 am
It’s better for dissatisfied customers to talk to you than about you. Here are a few things to consider for gaining more insight into your customers’ “wish lists” as a way of providing them with positive customer service experiences up front. Read More

26 Experts Reveal the #1 Customer Service Skill

26 Experts Reveal the #1 Customer Service Skill - https://supportbee.com Avatar Posted by amabaie under Customer Service
From https://supportbee.com 127 days ago
Made Hot by: marketingvalue on December 1, 2019 10:01 am
Customer service is as much an art as it is a science. Tools like knowledge base software and customer portals make it easier for your customers to find solutions to many pressing issues on their own. But what happens when your customers have a new or unique problem not covered in your help docs or Read More
Going away for the holidays? Whether you’re taking a trip to see the relatives, going on a road trip with your family, or flying solo for some much-needed decompression, you’re not going to have a restorative trip if you create enough vacation stress to override the relaxation factor. Vacation shou Read More

4 Unique Ways to Thank Your Customers

4 Unique Ways to Thank Your Customers - http://www.smallbizviewpoints.com Avatar Posted by AngelBiz under Customer Service
From http://www.smallbizviewpoints.com 136 days ago
Made Hot by: ObjectOriented on November 26, 2019 4:21 am
There are more creative ways to thank your customer than just saying "Thank you." Here are 4 unique ways in which you can do that to build customer loyalty. Read More
In our ‘always on’ digital world, your consumers are constantly watching you. If you don’t want to lose consumers in the event of any crisis, you should always properly respond to the crisis.
According to the 2019 Crisis Impact Report by Crisp, 90% of consumers say they are likely to shop with a b Read More

Your Customer Experience is Your Brand

Your Customer Experience is Your Brand - https://www.loopvoc.com Avatar Posted by smpayton under Customer Service
From https://www.loopvoc.com 142 days ago
Made Hot by: bloggerpalooza on November 16, 2019 8:01 am
The way your customers interact with your company, that experience, defines to them what your brand is all about. Make sure that customer experience is a positive and memorable one. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!