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Remember when customer service was like 98% face-to-face? Now it's multichannel and if you want to improve your customer experience start with social media.

Like almost anything in life, social media can be the best or worse thing to happen to any business. On the one hand, social media can be a Read More

When it comes to building business loyalty with your customers, authenticity, transparency and aligning with your customers values is critical.
In eCommerce, building business loyalty can be a challenge.

The standards for E-Commerce customer service have been raised, how can you improve your E- Read More

Over 90 percent of consumers would like a user-friendly knowledge base if it were geared toward their needs - Improve your customer service today!

In particular, hosting a knowledge base allows your customers to resolve more of their own issues through self-service, potentially boosting satisfac Read More

There is a Customer Experience revolution that now is taking place. Take notes and model how Marriott Moments use Conversational Experience Marketing to redefine Customer Perceptions and the future. Read More

Choosing the right eCommerce fulfillment type is critical to running a successful online store, let's compare 3PL, self-fulfillment and drop-shipping.

You decided to start an eCommerce business selling awesome products, but you have to deliver them in a way that your customers like.

Speed, av Read More

Co-working spaces are fast becoming a global phenomenon. From Europe to the Americas, from Africa to Asia, the tide is on the rise. Almost every other hospitality player is taking note of this emerging trend. People are refusing the traditional office-style workplace. They want freedom, travel, and Read More

Improving customer experience should be a priority for all businesses. Here are 5 simple ways to do it. Read More

This is the time where we as Hoteliers need to be bold and innovative with new technology, transactional customer experience and prepare for the next chapter for the Hotel Industry.

Is your Hotel ready to make a blast with new transactional customer experiences?

Being an Read More

A standard operating procedure (SOP) is a detailed document companies compile to help their employees effectively handle processes and respond appropriately in a variety of possible scenarios. Usually, the scope of one SOP is one process, like onboarding a new employee, or ordering stock. Read More