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“The customer is always right.” We all know the old adage that teaches us to always prioritise customer satisfaction above all else. According to this well-known phrase, the customer is right no matter what, and at the expense of everything else in the business. Read More

Have a look at Gene Marks' do's and don't's in the customer service space. With a long time background in small business, Gene shares his observations of the good and bad he's seen with owner's and their customer relations. Read More

Here are 5 steps to help you build customer trust in a business relationship and develop a strategy for success in sales. Read More

All throughout our business career, we’ve been conditioned to believe that “customer is king,” and we need to do whatever it takes to satisfy the customer. Here, a few entrepreneurs are asked, "Should you ever fire a customer?" Read More

Working with a remote team can vastly increase your talent pool, save significant amounts on office overheads (on average $11,000 per company), and allow your staff to work in ways which suit them.
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Don’t fear customer reviews! Instead, handle them in the right manner: with an open mind and an appreciative heart. Read More

While traveling Europe this year, I met Silvia Hänig who was writing a story for Haufe.de about customer experience. She followed up our initial conversation with the questions below. Instead of shooting back quick answers, I took the time, maybe too much time, to thoughtfully reply as if I were go Read More

What’s key to business success? Customer satisfaction, say almost all (97 percent) business executives.
This not-so-surprising insight comes from a YouGov survey of 503 business executives, commissioned by HundredX, a technology company that provides enterprise level listening solutions. And an im Read More

Books are a great investment, especially for entrepreneurs who constantly need to stay abreast of the newest trends in business.

Great books—especially those written by experts—can provide you a close look on business management, letting you improve your processes. Read More