‘Customer Experience’ (CX) is the measure of a customer’s opinion and sentiment towards your brand and the value it provides based on the customer’s entire journey, from first to current touchpoint.

So, how exactly does this translate to business success?

Again and again, people naturally gra Read More
I have the honor of co-chairing CRM Magazine’s annual event, CRM Evolution, alongside friend and leading independent CRM analyst Paul Greenberg. The conference takes place next month in Washington, DC, and features a host of influencers and thought leaders in areas like customer engagement, artifi Read More
It’s thought that a high-touch approach to customer success does not scale.

Here are the common objections:

* There aren’t enough hours in the day to personally oversee 10,000 users.
* Even if there were enough hours in the day, there aren’t enough of us to do it and still be profitable.
* Read More
Here are a few tips that will assist in improving your customer service with both – existing and new consumers.
#customerservice #happycustomers #business #entrepreneurship Read More
“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers is not enough anymore. If you really want a booming business, you have to create Raving Fans.” Read More

How to Combine Email Marketing With Live Chat

How to Combine Email Marketing With Live Chat  - https://www.campaignmonitor.com Avatar Posted by sawarams under Customer Service
From https://www.campaignmonitor.com 1087 days ago
Made Hot by: Webdev1 on March 7, 2018 8:06 am
Increase conversions by 8 times when combining email marketing with live chat. See how to get your live chat users to become email subscribers. Read More
As buyers move towards becoming assaulted with more marketing and endorsement techniques over both the web and in reality, the challenge of straightforwardly engaging clients is a test confronting organization both substantial and little. Read More
Customer Service is a very important factor of your business and it cannot be overlooked or you’ll lose customers very quickly. In this Marketing Eggspert round-up I’ve included posts discussing online customer service, branding, customer service rules, video, remote service team, customer service Read More
Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers.

And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met.

That’s why I decided to illustrate the strongest strategies customer succes Read More
As your business and your customer base both grow, your customer service endeavors will have to grow with them. If you can’t afford to increase the staff of your customer service department, there are a number of tools that you can use to aid the staff you do have with their daily tasks. Read More
Subscribe

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!