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This is the time where we as Hoteliers need to be bold and innovative with new technology, transactional customer experience and prepare for the next chapter for the Hotel Industry.

Is your Hotel ready to make a blast with new transactional customer experiences?

Being an Read More

A standard operating procedure (SOP) is a detailed document companies compile to help their employees effectively handle processes and respond appropriately in a variety of possible scenarios. Usually, the scope of one SOP is one process, like onboarding a new employee, or ordering stock. Read More

Are you ready to discover some new innovative and creative ways to induce Happiness and enable your Hotel to Scale Productivity and Revenue?

To me Hospitality is Art. It is like the painter that uses a combination of colors to create a picture. And we all will have a different perspect Read More

There are so many layers to a modern support team.

Some companies will have countless reps working hard each day to champion the customer and empower them to do what they need to do.
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Today Customer Service is a dying art for Hotels and the Hospitality Industry. If you are a Hotelie by heart, worked for a Hotel or in the Hospitality Industry you been positioned to believe that customer service is the key to success. Customer Service has been the core of your role as a servant fo Read More

The Art of Customer Relationship Building in the Digital Age
Customer Relationship Building is the backbone of building brand awareness and creating a positive relationship with your customer.

The Art of Customer Relationship Building in the Digital Age


Customers are your lifeblood. If yo Read More

Only 18% of businesses prioritise customer retention over customer acquisition. Find out the different methods you can use to create a customer for life. Read More

It is time for Hotels to start taking advantage of the biggest opportunity in decades to optimize new edgy Hotel Strategies. Experience is the secret juice that makes customer open their tech wallets. Read More

Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams. Read More