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Market research helps to understand who your core customers are and what they value. These tips can help you conduct the research to get to know customers better. Read More

A satisfied customer not only keeps coming back to your business, but also promotes your business to their friends and family members. Read More

7 Ways to Retain Your Amazing Customers
You spend so much time getting a new customer to purchase your products or services, why not try to keep them once and or all?

It will save you a lot of time and money over time by keeping your amazing customers now.

Here are 7 ways to retain your amaz Read More

Business owners cannot afford to ignore online reviews in this digital age even if they are negative. These tips can help you deal with them appropriately. Read More

You know what they say: You can't please everyone.

Well, this shouldn't be the case for social media customer service.

When the sh1t hits the fan, someone's got to take the mop and clean the mess.

Are you that someone? Then this is for you!
Read More

What is Customer Support? Learn the differences between customer success, support, and service. Also improve your team with these 17 free processes. Read More

Successful brands have good communication, if you're looking for ways to increase customer engagement communicate on a personal level with your customers. Read More

Customers have lost trust more often than ever before. Think about your approach to other businesses. If you couldn’t trust them, for whatever reason, would you risk handing over your cash to them? We are assuming the answer is probably no.

Because let’s face it, if the business in question had Read More

Do your Hotel innovate in a relevant context with new customer trends and wants?

Social Media Marketing today is all about value innovation. Today customers are looking for alternative solutions that transform an ordinary experience into an extraordinary experience.

The ke Read More