Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers.

And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met.

That’s why I decided to illustrate the strongest strategies customer succes Read More
As your business and your customer base both grow, your customer service endeavors will have to grow with them. If you can’t afford to increase the staff of your customer service department, there are a number of tools that you can use to aid the staff you do have with their daily tasks. Read More
Looking for a way to yield this sort of boost in your business? Well, riding your ability to deliver excellent service may be the first logical step towards a great customer engagement. Consider these tactics to grow your business through better customer engagement. Read More
With the rising interest in machine learning and artificial intelligence, live chat software companies are asking—how can we use this tech to drop the cost for our customers? It’s an exciting time of experimentation, trial & error, and data crunching. Will the bot stay in the background or will it Read More
From the instant you walk in, you are jarred by the garish pink paint on the walls, a stark contrast from the Mexican wrestling theme. The many paintings and photos of luchadores throughout the restaurant entice you to gawk as you order a Tap Me Out Taco or maybe a Smackdown Quesadilla. The staff h Read More
An untapped opportunity to delight your customer, enhance engagement, and increase retention lies in proactive live chats.

As shown in the infographic below, visitors who engage through proactive chat are 6.3 times more likely to purchase.

Not only that, proactive live chat increases sales vo Read More
4 Ways Cognitive Technology Can Enhance the Customer Journey

Cognitive Technology Should be on every marketers radar when seeking marketing tool to improve the customer journey online. Read More

3 Ways to Design a Flawless Customer Experience

3 Ways to Design a Flawless Customer Experience  - http://www.eggmarketingpr.com Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 1333 days ago
Made Hot by: LimeWood on January 28, 2018 12:09 pm
If you’re a business owner, you’ve undoubtedly made customer service a major priority. You’ve figured out a way to make a customer’s time in your store or office simple and carefree. For customers that walk in through your front door, you’ve got their experience covered. But what about the customer Read More
To start boosting your customer's experience for 2018, make sure you're tracking these 33 essential metrics. There's really no excuse not to -- not only is it relatively easy, but it proves major insight into the inner workings of CS and increase satisfaction. Read More

4 Productivity Tips for Customer Success Managers

4 Productivity Tips for Customer Success Managers - https://blog.hubspot.com Avatar Posted by LashonMcclure under Customer Service
From https://blog.hubspot.com 1335 days ago
Made Hot by: problogger78 on January 25, 2018 3:09 pm
Read these productivity tips for customer success managers to help you spend more time more effectively working with your customers.
Read More

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!