Do You Know What Your Customers Really Want?

Posted by jghanford under Customer Service
From https://strellasocialmedia.com 844 days ago
Made Hot by: sophia2 on January 29, 2020 11:57 am

It’s better for dissatisfied customers to talk to you than about you. Here are a few things to consider for gaining more insight into your customers’ “wish lists” as a way of providing them with positive customer service experiences up front.

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Comments

Written by lyceum
841 days ago

Jennifer: Thanks for your input! I will come with some examples, later on... ;)

All the Best,

Martin

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Written by lyceum
841 days ago

Jennifer: The power of social media activities has an important role in the customer's experience and how the different parties (producers & consumers, sellers & purchasers, companies & clients, businesses & customers) could follow each other, during the journey of the (potential) buyer, and the business cycle / product / service life cycle.

Do you have examples of small business companies with an outstanding customer service?

All the Best,

Martin

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Written by jghanford
841 days ago

Hi Martin, I couldn't agree more. Social media has completely shaken things up in many areas, including customer service. Customers who may have been hesitant to speak out about their experience (positive or negative), find social media to be a "safer" place to share their comments. Thank you for your comment. In regards to small business companies with outstanding customer service...I am sure there are many, but I do not have specific examples. Would love to hear if you do. Thanks, Jennifer

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