No matter what business you're in, at some point in your career you will have to deal with an angry customer. Your challenge is to handle the situation and send the customer away thinking he or she has just done business with the greatest company on earth. Here's a six-step process to quickly resolve a customer complaint.





Comments


Written by alexandra.ross
4464 days ago

I agree to the idea that sometimes employers do not train their employees that much in handling mad customers. It is a challenge for them to train their people in order to manage this situations.



Written by mikylla.tan
4476 days ago

Listening is part of good communication. Good job for emphasizing it here. We really have to spend to listen because we might not identify the right problem and address the wrong.Empathy is also a must in every situation.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!