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The difference authenticity makes

Posted by d2kd3k under Customer Service
From http://www.harari.com 6015 days ago
Made Hot by: on June 9, 2008 8:40 pm

Here's the secret, and whisper it to all your sales and marketing folks, to all your service people, to anyone whose work will somehow touch and impact the customer's experience:

As customers, we are absolute suckers for authenticity.

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Comments

Written by suzyQ
6013 days ago

An interesting article on why this guy had a better customer service experience on jury duty than he did visiting Disney!!!

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