Customer Service A Dying Art

Posted by AreMorch under Customer Service
From https://aremorch.com 2279 days ago
Made Hot by: AmyJordan on August 25, 2018 11:02 am

Today Customer Service is a dying art for Hotels and the Hospitality Industry. If you are a Hotelie by heart, worked for a Hotel or in the Hospitality Industry you been positioned to believe that customer service is the key to success. Customer Service has been the core of your role as a servant for the Hospitality Industry

Providing support through all types and forms of customer interactions have been critical to helping customers with having an easy and enjoyable experience. The whole notion of having customers to come to a Hotel for the primary purpose of customer service is outdated.

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Comments

Written by lyceum
2275 days ago

Are,

Thanks for your input! It will be fascinating to follow the development of the hospitality industry, with help of social media activities and experience ambassadors.

I am planning to have a fun time in Copenhagen. I will visit Karin Hoegh's podcast studio. I have my personal views of the general beer production from the big breweries, but I have heard an interesting story of the founder of Carlsberg and his interest in beautiful art (romantic realism). It should be an art exhibition nearby the brewery.

Talking about pastries, do you know about hotels, serving Afternoon Tea?

I will listen to your podcast and I would like to talk more about podcasting, in the near future.

All the Best,

Martin

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Written by lyceum
2277 days ago

Are: Thanks for sharing your thoughts on this issue. As a former purchaser, I see the hotel management & the future hotel experience ambassadors as important parts of the "supply / value chain". The weakest link is often the experience you have at the moment at the hotel, comparing the perceived view you got from the hotel's marketing activities, online reviews, personal referrals, etc. How will you be greeted at the entrance, in the hotel lobby, by the cleaning personnel, at the restaurant, etc. It is not only about the "chocolate" on the pillow! ;)

Talking about hotels, I am planning to stay a night at the Square Hotel in Copenhagen, Denmark, in the end of September. Thank you very much for your tip!

Where do you host your hotel podcast, or is it only on YouTube?

All the Best,

Martin

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Written by AreMorch
2275 days ago

I think the next few years has the potential to be some of the most exciting years for the Hotel industry in a long time. We now are seeing a shift where the experience will become the center everything we do. And it will require Hotel to hire people with new skills that we don't see too much of at the moment.

Have fun in Copenhagen. The pastries there are just really awesome. And of course, if you get time to take a visit to Carlsberg breweries do it!

Yes, the podcast we have is currently hosted on YouTube. Just search #HotelPodcast. Or they are also listed here: https://aremorch.com/hotel-podcast/

Cheers.. Are

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