How to Handle An Angry Customer on the Phone?

Posted by WayneLiew under Customer Service
From http://www.sproutgeek.com 4014 days ago
Made Hot by: thelastword on November 28, 2013 11:45 pm

Have an angry customer on the phone? Here is a step-by-step guide for small business owners on how to handle an irate customer on the phone. Read more!

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Comments

Written by bloggerpalooza
4010 days ago

Thanks for this article man. I will surely remember everything that you say here. Great tips and very and clear information. An article to be remembered well.

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Written by merincafe
4011 days ago

be patient and be positive is the cool idea to handle such type of customers :)

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Written by lyceum
4011 days ago

Wayne, you have written an extensive post on how to handle angry customer. I hope that customer service departments will take note! You often hear that they use a script that is not working in a heated situation.

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Written by BizRock
4014 days ago

Very valuable and important task of any business owner is to ensure that their customers are happy. Thank you for these useful tips for dealing with an angry customer customer on the phone.

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