The customer service industry continues to evolve at pace. If we look back at times gone by, consumers were extremely limited when they had a complaint or question to ask of a business.





Comments


Written by HùngTerry
3437 days ago

good thank you



Written by lyceum
3441 days ago

Who were Grace Brothers? They are mentioned in the infographic. Do you use the telephone, if you want to make a complaint? I try to reach on via social media first and then email. If I can't get a reply, I will wait in (on the phone) line... ;)



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Share your small business tips with the community!
Share your small business tips with the community!
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Share your small business tips with the community!