Is the 'complaint culture' on the rise?

Posted by bOnline under Customer Service
From http://blog.bonline.com 4319 days ago
Made Hot by: Sun Tzu Business Guide on January 14, 2013 12:56 am

New research has suggested consumers today are more likely to complain than they were five years ago, despite suffering less problems. Read more here.

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Comments

Written by HeatherStone
4316 days ago

Hi Kasey,

Thanks for sharing with the BizSugar community. What is your sense of things? Are more customers complaining because there are more companies making a serious effort to figure out what people really think or because consumers have so many more resources at their disposal to provide feedback than ever before? Or is it because there are so many more choices than before, so that customers are confident they can find a similar product or service elsewhere if their voices are not heard?

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