Make Being on Hold a Better Experience for Your Customers

Posted by SmallBizDiamonds under Customer Service
From http://smallbizdiamonds.com 4474 days ago
Made Hot by: executivedecision on August 22, 2012 11:55 pm

When you are calling the customer service line of a company and you are put on hold, you will likely take a deeply frustrated sigh and sit back for the inevitable wait while listening to terrible music and meaningless cheesy messages.The truth is that no one enjoys being placed on hold...

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Comments

Written by HeatherStone
4474 days ago

The key to customer service is attention to the most minor details. Time customers spend on hold is certainly one of these. It's amazing what huge opportunities businesses miss by not using this time to their advantage and for the customer's benefit.

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Written by HeatherStone
4472 days ago

No problem, Ashley. Great post! Thanks for sharing it.

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Written by SmallBizDiamonds
4472 days ago

I agree Heather it's all in the details! This article addresses a major way that small businesses can beat their larger competitors by a landslide if they just take the time out to make the necessary adjustments :) Thanks for reading.

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