Why Is the Customer Always Right?

Posted by Ileane under Customer Service
From http://basicblogtips.com 4133 days ago
Made Hot by: NanoTechnologyMedia on August 5, 2013 6:49 am

This is a guest post by Brian from Blog Engage.
Customer service has proven to be a very difficult part of business for me. Selling online digital products has proven to have it’s own challenges. One of the most stressful examples I have is as follows.

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Comments

Written by BizRock
4133 days ago

I agree with your points,great and useful article! Thanks for sharing this article with the Bizsugar community.

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Written by amabaie
4133 days ago

Although we try to live by "the customer is always right", we have come across passive-aggressive clients who most certainly are NOT right. Our best solution is to back out quickly. But to do "another version" and start it "from scratch", this time with a third set of completely new specs without paying is just not in the cards.

OK, just my story. Not the same as the PayPal issue. I actually found that PayPal was very good handling the one request that came to them. We provided documentation and all was good. But perhaps that has changed?

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