Four steps for handling aggressive behaviour - Difficult People Made Easy | Small business news; tips; networking

Posted by eleanor_shakiba under Human Resources
From http://difficultpeoplemadeeasy.com.au 3450 days ago
Made Hot by: businessluv on June 12, 2015 6:54 am

That difficult customer or co-worker is screaming abuse. You’re tempted to run away. But you need to sort the situation out quickly. What can you do? Try these four techniques for handling aggressive behaviour in the workplace.

Who Voted for this Story

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Written by HeatherStone
3447 days ago

Hi Eleanor,

OK. I just have to ask. Have you ever met someone you could NOT get along with -- under any circumstances? What did you do?

- 0 +

Written by eleanor_shakiba
3441 days ago

Hi Heather,

thank you for your question.

I'm sure everyone has met people who are challenging to get on with. In this situation I personally choose where I place my attention, focus and energy. I actively make choices about who I work with and spend my leisure time with. This helps me minimise the impact of difficult relationships and leave my attention free to focus on those who energise and inspire me.

- 0 +