This article explains how we, as human beings, fail to communicate with specificity in many facets of our lives to the detriment of our business results and personal relationships.
The article cites three specific and pertinent case studies. T two in business and one in a personal relationship were conflict and mis-understandings occurred when the individual initiating a message thought they were being clear, but the recipient was left to guess, mind-read, fill in the blanks and put their own meaning on the communication, which almost always creates problems.
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