Isn’t it true that everyone makes mistakes? Nobody can know it all.

Posted by CorporateCoachG under Management
From http://www.corporatecoachgroup.co.uk 4594 days ago

How to handle difficult people and give constructive criticism

Isn’t it true that everyone makes mistakes? Nobody can know it all.

Do you know people who believe that they are incapable of error; that they cannot be taught anything?
They hate to be corrected don’t they?

This can cause problems
How can you give constructive criticism to people who don’t want to hear it?
How can you give constructive criticism to people who take criticism as an insult?

Here are the steps that will help you to handle those pesky, difficult people.

Step One: Know your purpose
Step Two: NAME the BEHAVIOUR that you do NOT want
Step Three: Tell them what would be “right”
Step Four: Ask them to commit
Step five: Listen to their explanation and then: Decide!

For more information please read on ……………..

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Comments

Written by HeatherStone
4592 days ago

All sounds like good advice, however what do you do with managers who think their employees are giving excuses when they attempt to explain? What about managers who insist there's a "correct" way of doing something, when what they're asking for is their way, one of many ways of performing that task?

In my humble opinion, them problem almost always stems from the manager making the mistake. Call me biased, but there it is. Interesting post!

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