BizSugar.com › Management › It\'s Friday Night. Do You Know Where Your Customers Are?

It’s about 10 p.m. on a Friday night and we have a magic window so we can see what three different businesses are doing about customer service.
Yes, Friday night. It’s a big world. There are customers out there who are already in Saturday morning, and others are still working on Friday afternoon. And some customers want help on Friday nights.
I’m a business founder and business owner and I’ve been there. Have you?