Last week’s conversation featuring Esteban Kolsky’s ExCom 2016 presentation on why customer service won’t exist in ten years sparked some very interesting conversations. Another presentation from the conference also captured people’s attention. Here is an edited transcript from Constellation Research founder Ray Wang’s presentation on how Internet of Things (IoT) will shape the way customer’s engage with companies.
Ray Wang of Constellation Research: Companies Unable to Connect IoT to Customer Experience Will Lose
Posted by maplesummit under ManagementFrom http://smallbiztrends.com 2803 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
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