BizSugar.com › Management › Three Reasons Why Most Companies Fail at Customer Service

Businesses love to talk about customer service. It is what every company wants to be known for. Why, then, do so many fail miserably at this one thing? What makes customer service so hard to actually achieve?

The idea behind the concept does not seem that hard. Make your customers happy; make them feel valued and special. Sounds easy, yet the number one consumer complaint is customer service, which transcends across both small and large business alike. So what are we missing?