Businesses love to talk about customer service. It is what every company wants to be known for. Why, then, do so many fail miserably at this one thing? What makes customer service so hard to actually achieve?
The idea behind the concept does not seem that hard. Make your customers happy; make them feel valued and special. Sounds easy, yet the number one consumer complaint is customer service, which transcends across both small and large business alike. So what are we missing?
Three Reasons Why Most Companies Fail at Customer Service
Posted by markzarr under ManagementFrom http://www.commonsensedevelopment.com 3597 days ago
Made Hot by: thelastword on July 8, 2014 3:22 pm
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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3589 days ago
Have you studied Kimpton Hotel's atmosphere?