On average, loyal customers are worth up to 10 times as much as their first purchase.

This is because a loyal customer comes back for more, often buying into upsells and cross sells.

Clearly, it pays to build a loyal customer base.

But how?

Believe it or not, building customer loyalty doesn’t have to be difficult. Just think in reverse, if you were a customer, what would you want?





Comments


Log in to comment or register here.
Subscribe

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!