Customer Referrals: The CSM Metric You Can\'t Ignore | Small business news; tips; networking | BizSugar

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Customer Referrals: The CSM Metric You Can't Ignore

Posted by lincoln-murphy under Marketing
From http://customersuccess.gainsight.com 3752 days ago

David Mitzenmacher, VP Customer Success at Kareo, shares the one Customer Success Management metric you can't afford to ignore: Customer Referrals.

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