David Mitzenmacher, VP Customer Success at Kareo, shares the one Customer Success Management metric you can't afford to ignore: Customer Referrals.
Customer Referrals: The CSM Metric You Can't Ignore
Posted by lincoln-murphy under MarketingFrom http://customersuccess.gainsight.com 3544 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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