What are the top customer service complaints consumers have about retail stores? Overwhelmingly, rudeness was the biggest turn-off for shoppers in a survey of more than 6,000 consumers done for STORES by Prosper Technologies. (In STORES’ last survey on the topic five years ago, understaffed stores and uninformed employees tied for the number-one customer service complaint.)
How Not to Drive Your Customers Crazy
Posted by NetworkSolutions under MarketingFrom http://www.networksolutions.com 4350 days ago
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