How to Avoid the Biggest Feedback Mistake of All Time

Posted by Jed under Marketing
From http://smallbiztrends.com 3682 days ago
Made Hot by: mikehartman1 on October 23, 2014 10:13 am

So you’ve collected customer feedback – great! Congratulations, you are ahead of the overwhelming majority of small businesses. But your task isn’t completed just yet. In fact, the most common mistake companies make in the customer feedback loop is not sharing the results with employees afterward.

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Comments

Written by tiroberts
3674 days ago

That's a great idea - sharing feedback with employees. I know it sure would make me feel more involved in the company's success.

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Written by lyceum
3676 days ago

Do you know about a company that have been exceptionally good at sharing the feedback from customers through their organization?

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Written by ebele
3682 days ago

I was going to add that sharing customer feedback with employees will also make them feel more involved in the company. But having read the post further, I see it's been mentioned, so that's great. Feedback's just as important for employees to be (made) aware of as it is for the employer.

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