BizSugar.com › Marketing › Taking It Personally

Yesterday, I visited a shop that only sells children’s books. The store was empty and I asked the clerk, “Do you know where I can find Yertle the Turtle?”

He walked over to the computer, typed a few keystrokes and said, “I don’t think we have it, do you know who the author is?”

Stunned silence.

[I found the section myself–they had three copies]