By taking action on the feedback customers provide you with you show them that you are a company that will listen, value their opinions and strive to be an innovative company and in the end that’s who most people like to do business with.
What To Do With The Customer Feedback Once You Receive It!
Posted by
JasonKienbaum under Marketing
From http://businessdonenow.com 4853 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
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Comments
4853 days ago
This is so important...
I think many business owners may not realize the value of considering and responding to customer feedback. Even a customer complaint can be leveraged if handled properly: A business owner can use it to improve the way business is done, and by getting back to the customer in a sincere way, the customer may end up having an even more favorable view of the business than he would have if he'd never made the complaint in the first place.
Adam
4852 days ago
Glad we see eye to eye on this. Every business owner should carefully look at every piece of feedback that they get from customers or fans and consider themselves lucky that they said something. Many customers and potential ones will simply just leave and not say anything at all as to why they left. Without that feedback a business owner doesn't know what to fix to keep others from leaving.
Jason Kienbaum