Why You Gotta Be So Rude? How to Handle Negative Feedback

Posted by ShannonW under Marketing
From https://www.scottsmarketplace.com 3520 days ago
Made Hot by: steefen on September 24, 2014 10:40 am

How do you handle negative feedback so it doesn’t adversely affect your business or your confidence? We've got an easy four-step plan for you to follow!

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Comments

Written by lyceum
3503 days ago

Shannon: Sound reply! "Don't feed the trolls, let them starve..." They are parasites.

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Written by massplanner
3511 days ago

Really nice article, and completely true, if you're into a business that deals with a lot of customers you're bound to get negative feedback. And even if the customer is not always right, as you say, never ever let him know that, it will definitely hurt more than it helps.

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Written by ShannonW
3503 days ago

Agreed! Thank you for your comment!

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Written by AngelBiz
3511 days ago

Shannon - Agree with everything you said. I would also advise people not to engage in war of words with the negative comment providers. This will only hurt you as a business owner. Once you have responded to the comment in an appropriate manner do not get into the fight or arguments. This is what many of the commenters are looking for in many cases.

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Written by ShannonW
3503 days ago

Yes, I totally agree. There are definitely people out there who are just looking for a fight and are hoping to get a bad reaction out of you so you have to choose your words carefully and know when it's time to just not reply.

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Written by lyceum
3512 days ago

Shannon: I am sorry to hear about the story with the person freaking out on you. More power to you! I am trying to avoid the trolls and negative people, but I will stand up for my values and defend my right to free speech.

The customer is not always right, and it boils down to the voluntarily exchange of products and services on a free market. It is time to apply the trader principle in the daily business life.

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Written by ShannonW
3503 days ago

You are right, Lyceum. Always best to avoid the trolls because they are just looking to get a reaction out of you.

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