BizSugar.com › News › Small Business Feedback Sparks Popular Changes To SBA’s Website and Social Media Tools

Focus group sessions held in three major U.S. cities resulted in recommendations to the SBA on how to improve its SBA.Gov website and maximize social media tools and tutorials for the 800,000 individuals who visit the site each month. As a result, SBA is undertaking a series of communication initiatives that highlight how its programs and services can help, and the effort has brought increased website traffic to SBA.gov as well as a measurable growth in engagement via social media.