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Referrals and reviews are often a small business owner’s most valuable marketing asset, and online listings make it easier than ever for your customers to tell the world what they think of your business.

Everyone loves a good review, but what happens when the reviews are unfavorable, negative or even make claims that are downright false?

Here are some tips for managing your online reputation and understanding your options and tactics for handling a “bad” online customer review.


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Written by businessavante
5133 days ago

Some review sites, including Yelp, allow people to review a business they've never even dealt with. It is then up to the business concerned to have it removed as baseless.

businessavante
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