Judging by the popularity of quizzes like “Which Soda Are You?” and “Which Mad Men Character Should You Hook Up With?” on Buzzfeed, I’m not the only one who has a weakness for online quizzes. In their never-ending quest to offer new, fun, personalized customer experiences, some retailers have started to incorporate quizzes into their web sites.
Pop quiz! How are retailers using quizzes to improve the customer experience?
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From http://www.sheerid.com 3691 days ago
Made Hot by: justretweet on June 27, 2014 8:33 am
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3676 days ago
3691 days ago
I think in this case quizzes may serve a dual purpose, especially if done right. Not only are they one more way to engage the audience. I'm guessing they also can be sources of considerable consumer data helping you to keep your finger on the pulse, so to speak. Of course, with increasingly more sophisticated analytics tracking what customers do not just what they say, I'm not certain how this data is weighed compared to information gathered through other means.