Many companies are afraid of social media.... some are afraid of being involved, some are afraid of not being involved. Which is worse?

Who Voted for this Story





Comments


Written by nialldevitt
4730 days ago

Hi Sarah, another takeaway for me is that social media is always an extension of the values and culture of the organisation. In your example, this business was already great at customer service but they just needed to carry that on to their online presence.



Log in to comment or register here.
Subscribe

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!