So everyone knows by now, the power of social media lies in 'having a conversation' with your customer and community. If used correctly it helps connect you with them on a human to human level vs. business to consumer. It allows your customer to learn about you in real time, and also allows you to learn about them.
Social Media Conversations: The Double Edged Sword
Posted by
lkpetrolino under Public Relations
From http://flyingpigcommunications.com 5135 days ago
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