BizSugar.com › Resources › Top 10 Most Popular IT Service Management Software

IT service management (ITSM) software can be used by companies to plan and deliver reliable IT services to their customers and cater to their various needs. ITSM software enables businesses to implement a process-driven approach to IT management and facilitates continuous improvement. This system also includes a workflow management feature to manage incidents, concerns, and service requests. There is also usually a tool for a configuration management database (CMDB). The chief benefit is ITSM software facilitates easy connection between incidents, problems, and service requests, as well as data from the CMDB. We have prepared comprehensive reviews of leading ITSM systems and you can consider Samanage which has received the highest score in the category from our team.