Customer focus must be ignored at all cost! – Todd Youngblood's "SPE" Blog | Small business news; tips; networking

Posted by tyoungbl under Sales
From http://bit.ly 5184 days ago
Made Hot by: sprint01 on September 16, 2010 7:56 pm

“Full Service!” “Total Solution!” “We handle everything!” “We are a customer focused company!” Virtually always, statements like these are a load of hooey.

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Comments

Written by DeBorahBeatty
5180 days ago

Excellent point. I can't tell you how many times I've been told the same thing where the rep says they are full service and all they do is refer out. I applied to a credit card provider who said they had cards that would help my business and that they provided service from A-Z. I had to fill out their exhaustive forms only to be told I now qualified to go contact six credit card providers and I'd have to do the application process all over again. What's worse, they wanted $49.99 a month for having done nothing!!!!!!

Sure does make me look at what I say I offer. I DO offer A-Z service and I realize now how rare that is. Thank you for your article.

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