The Customer is Always Right? Sorry, Not In My '2-Way Street' Business!

Posted by yoni67 under Self-Development
From http://jobshuk.com 5213 days ago
Made Hot by: Jed on July 26, 2010 6:35 pm

There's an old adage that "The Customer Is Always Right!" But, de-facto, that means that we as businesspeople are ALWAYS WRONG!

It's a policy that makes a mockery of us as business-owners, professionals and human-beings! Ir takes away our rights and dignity!

So, what's the answer?

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Comments

Written by m4bmarketing
5212 days ago

Hi Yoni,

I can inderstand what you are saying. If you look at it from a customer's point of view they often perceive they are right even if they are wrong.

I guess it is up to how each owner handles the communication and relationship.

Susan

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Written by yoni67
5212 days ago

Susan,

I believe it is a fine line that we walk. At most times we can placate and massage egos, but there is that tipping point where sometimes, to save our sanity and dignity, we must say "You are Wrong!"

Yoni

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Written by 9devon9
5213 days ago

Yoni, when a customer comes in to my and Al's store with an uppity attitude of being right all the time and we are wrong I try to make the situation better. If they get really out of hand and act like they are ALWAYS right and we are wrong just cause thats the way it has to be I tell them they can go elsewhere!

Devon

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Written by yoni67
5212 days ago

Devon,

It's the beauty of being able to deal with obnoxious, boorish and rude customers who believe they can do no wrong...we can simply send them away!

Yoni

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