Customer service today is customer-driven and omnichannel. When someone is reaching out to your brand on social media, you need to be listening and ready to respond. While we find that most companies want to include social as an integral part of their Customer Experience, many feel like they don’t have a good plan or strategy in place to address comments or inquiries. Regardless of where your social media effort stands, it’s always smart to evaluate your social response strategy. Based on discussions with our partners (of all shapes and sizes), we came up with 10 basic rules to follow when it comes to social response:
10 Rules Of Engagement: How To Respond To Social Media Complaints
Posted by irfanahmad1989 under Social MediaFrom http://www.digitalinformationworld.com 2605 days ago
Made Hot by: problogger78 on March 26, 2017 10:18 pm
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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