Balance Engagement and Customer Service on Twitter

Avatar Posted by maplesummit under Social Media
From http://smallbiztrends.com 3594 days ago
Made Hot by: luvhealthcare on January 4, 2015 2:12 pm
It’s no surprise that companies of all sizes flock to Twitter’s 271 million monthly active users to get closer to their customers. But while 30 percent of brands have a dedicated customer support handle, only 10 percent of brands address more than 70 percent of their mentions.





Comments


Written by lyceum
3593 days ago

I like the expression: Fight Radio Silence. Do you have a favorite small business, with great customer service and and engagement on Twitter?



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