It’s no surprise that companies of all sizes flock to Twitter’s 271 million monthly active users to get closer to their customers. But while 30 percent of brands have a dedicated customer support handle, only 10 percent of brands address more than 70 percent of their mentions.
Balance Engagement and Customer Service on Twitter
Posted by maplesummit under Social MediaFrom http://smallbiztrends.com 3407 days ago
Made Hot by: luvhealthcare on January 4, 2015 2:12 pm
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