According to a recent report by Gartner, by 2014, organizations that refuse to communicate with customers by social media will face the same level of wrath as those that ignore today's basic demand that they respond to emails and phone calls. The message is clear: You need to use social media not just as a marketing tool but as a systematic part of your customer service model. Here’s how.
How to Use Social Media to Do a Better Job of Customer Service
Posted by SBA.gov under Social MediaFrom http://www.sba.gov 4200 days ago
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