In Today’s Social Media World, Can You Ignore Your Customers?

Posted by bloggertone under Social Media
From http://bloggertone.com 4689 days ago

Given today’s social media age, dealing with angry customers doesn’t just come any longer in the form of a letter or a phone call.

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Comments

Written by nialldevitt
4689 days ago

Hi Dave, welcome to Bloggertone. It's become so important to now listen online, and taking positive actions quickly with customers is the single best way to ensure situations don't get out of control. It's probably important to also note that there is a common misunderstanding that exists within some businesses, who believe that somehow not having a social media presence ensures that customers won't talk about them online. These businesses need to realize that they will be talked about regardless, but if they're not there and listening, they won't be in a situation to respond.

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